At Tractor Zoom, we are dedicated to providing our clients with a transparent and seamless experience when it comes to Tractor Zoom Pro and its performance. We understand the importance of clear communication and ensuring that Tractor Zoom Pro works as smoothly as possible to meet your needs.

Because we are committed to keeping you informed and maintaining the highest level of transparency, included below is what you can expect from the team at Tractor Zoom regarding any product issues that may arise.

Scheduled Maintenance

Scheduled maintenance refers to a planned and pre-scheduled period during which Tractor Zoom Pro will be undergoing updates, upgrades, or other necessary activities to ensure its smooth functioning, optimal performance, and overall health.

How Tractor Zoom will communicate with you about scheduled maintenance.

During scheduled maintenance, Tractor Zoom Pro may be temporarily unavailable or experience reduced functionality. Tractor Zoom is committed to minimizing any disruptions to our clients’ day-to-day operations, which is why scheduled maintenance is managed during off-peak usage (2:00-3:00 AM).

To communicate upcoming scheduled maintenance, we will proactively notify you in-product with an alert 5-7 days beforehand.

Bug Fixes

Bugs are minor issues that either don’t affect the functionality of Tractor Zoom Pro in a major way, or can be worked around. The Tractor Zoom team often identifies bugs as part of the product development and enhancement process. In other cases, clients reach out to notify us of potential issues that are impacting their use of the product.

How Tractor Zoom will communicate with you about bug fixes

If you identify an issue with your use of Tractor Zoom Pro, please reach out to your dedicated Customer Success Representative or click on the PRO icon on the bottom left of your screen in Tractor Zoom Pro to let us know of the issue. We will investigate the problem and your Customer Success Representative will communicate with you directly when the issue has been resolved.

Global Product Issue or Product Outage

A global product issue or outage refers to a significant problem or malfunction that affects the functionality, availability, or performance of Tractor Zoom Pro on a widespread scale.

How Tractor Zoom will communicate with you about global product issues or product outages

Global product issues or outages are disruptive events that can impact users’ productivity, business operations, or overall customer experience. We are committed to resolving such issues promptly and effectively. Should we experience a global product issue or outage, we will promptly notify you in-product or at login with an alert notification.

If we anticipate the issue lasting more than one business day, we will also communicate to all users via email. When the issue is resolved, you can also expect an email communication summarizing what happened, what Tractor Zoom did to resolve the issue, and whether anything was impacted with your account.

Thank you for choosing Tractor Zoom Pro —we are here to support you every step of the way. Reach out to our Customer Success team with any additional questions.